Sales and Delivery Terms as well as Complaints Handling
These are the general terms of trade for J.K.Medico ApS and the webshop JK-Medico.dk, which always apply to trade with J.K.Medico unless otherwise stated.
Payment Terms
Currently, you can only pay via bank transfer, but in the future, in the webshop, you will be able to pay with Dankort, Visa, or MasterCard, among other methods. VAT is not included in our prices.
Trading directly with J.K.Medico ApS always occurs through direct payment to our bank account, as indicated on the invoice sent, along with the payment deadline. Payment is considered timely if it is in our bank account at the specified payment time. For late payments, a reminder fee and a reminder interest, as stated on the invoice, will be charged.
Shipping and Delivery
Delivery takes place from the nearest warehouse.
Buyer pays the delivery costs, as described on the webshop - otherwise, the rates of Post Danmark apply.
Delivery of the purchased item on the webshop takes up to 2 weeks, usually within 5 business days if the item is in stock.
Direct delivery from J.K.Medico ApS based on a purchase order from the buyer and an order confirmation from J.K.Medico ApS will always be Ex Works, as described in the latest version of Incoterms. Shipment is done with the shipping company chosen by the buyer.
J.K.Medico ApS can, upon request, arrange the shipment and possibly invoice it with the item, still under Ex Works conditions.
Right of Withdrawal and Return for items purchased on the webshop
You have a 14-day right of withdrawal from the delivery of the item. If you wish to withdraw your purchase, you must, at your own expense, return the item to the address below no later than the 14th day after receipt.
To exercise the right of return, the item must be intact, unused, and in the same condition as when you received it. All original packaging must be included. The return must be in secure packaging. When returning the item, it must be in substantially the same condition as when you received it. An item that has been used cannot be returned.
If you use the right of withdrawal, you will receive a refund as soon as we have received the item back and had the opportunity to examine it. The refund will be deposited into your account. Therefore, remember to provide your account number when returning the item. We also ask you to state the reason for withdrawing your purchase. The return slip should be included with the item along with a brief explanation for the return and the bank account number.
Download Danish RMA Policy here
Download English RMA Policy here
The item should be returned to the following address:
J.K.Medico ApS
Brydehusvej 30 Port E
DK-2750 Ballerup
Denmark
Complaints Handling
If the item is delayed or faulty, you can file a complaint at the address or phone number below.
Complaints about defects in items purchased on the webshop must be made within a reasonable time after you discovered or should have discovered the defect through a regular inspection of the item. You can make a complaint in writing or orally. According to ยง 83, paragraph 1 of the Sale of Goods Act, the right to claim a defect ceases two years after receiving the item.
Items purchased directly from J.K.Medico ApS based on a purchase order from the buyer and an orderconfirmation from J.K.Medico ApS are covered by a product warranty, as informed to the buyer. In case of a product defect, the buyer must request an RMA form for the specific product from J.K.Medico ApS, fill it out, and send it to J.K.Medico ApS.
When J.K.Medico receives a complaint/RMA form for an item, the complaint will be handled as quickly as possible. J.K.Medico will decide whether the item should be repaired, exchanged, or if the buyer prefers, given a price reduction.
Remember to inform us of the reason for the complaint.
For purchases from advertisers where JK-Medico.dk only facilitates the discount and/or accepts orders, the advertiser's terms will be stated in the advertisement.
The right to complain is only valid if you have used the item in a normal, appropriate manner and have not caused damage to the item yourself or used it improperly.
For complaints, please send an email to JK-Medico@JK-Medico.dk or call +45 4717 1900 on weekdays between 08:30-16:00.
Always remember to return the item in secure packaging and obtain a receipt for the shipment so we can reimburse your costs if your complaint is successful.
Recording of Information
When you provide information about yourself to JK-Medico.dk - such as your name, email, address, or phone number - we take the protection of your information very seriously.
JK-Medico.dk records your name and address as well as the invoice in its customer database in connection with the purchase. The information is not disclosed, but JK-Medico.dk retains the registration for five years.
For orders where JK-Medico.dk only acts as a facilitator, your information will be passed on to our partner to complete the delivery. The information is only used to process your order.
JK-Medico.dk uses log files on the site. These are used to record the choices the user makes on the site and the paths the user takes.
When paying by credit card, registration is done via a secure server where the information is encrypted.
For purchases from advertisers where JK-Medico.dk only facilitates the discount and/or accepts orders, the advertiser's terms will be stated in the advertisement.
ReservationReservations are made for price changes, typos, and sold-out items.
ResponsibilityTo shop at JK-Medico.dk, you must be at least 18 years old and agree to the above terms of trade. JK-Medico is not responsible for any delays by Post Danmark or other carriers.
JK-Medico.dk cannot be held responsible for delays or viruses resulting from the use of email or downloads.
JK-Medico is subject to the applicable laws and regulations on product liability in DK and the EU.
Any disputes and legal actions must be settled by Danish courts according to Danish law.
J.K.Medico ApS
Brydehusvej 30 Port E
DK-2750 Ballerup
Denmark
Phone: +45 4717 1900
Email: JK-Medico@JK-Medico.dk
CVR number: 1383 2846